• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales, and Marketing teams
• Assist in training junior Customer Support Representatives

Role: Customer Support
Industry Type: Fitness Industries
Functional Area: Customer Service
Employment Type: Full Time, Permanent
Role Category: Customer Support

Language: English and Hindi Mandatory

Education
UG: Any Graduate
PG: Any Post Graduate